Refund & Cancellation Policy

Last Updated: September 2026

At AstroSchool, we strive to provide a seamless and satisfactory experience for every user. This Refund & Cancellation Policy explains the terms under which cancellations and refunds are processed for astrology consultations and other services offered through our platform.

1. Consultation Services

AstroSchool offers online astrology consultations through chat and other digital services. Once a consultation has started, the service is considered delivered and is generally non-refundable.

2. Cancellation Policy

Before Consultation Starts
You may request to cancel your booking before the consultation begins by contacting our support team. If the consultation has not been assigned or initiated, your cancellation request may be eligible for approval.

After Consultation Starts
Once the astrologer has accepted your consultation and the chat session has started, cancellations are not permitted, and no refund will be issued.

3. Refund Eligibility

Refunds may be considered only in the following situations:

• Payment was successfully deducted, but the consultation could not be initiated due to a technical issue.
• Duplicate payment was made for the same consultation.
• The consultation could not be completed because of a verified platform-related technical error.
• The assigned astrologer was unavailable and no alternative consultation could be provided.

Approved refunds will be processed after verification by our support team.

4. Non-Refundable Situations

Refunds will not be provided for:

• Dissatisfaction with astrological opinions or guidance.
• Differences in interpretation or expectations.
• Incorrect birth details submitted by the user.
• Consultation already completed.
• User disconnecting the chat voluntarily.
• Internet connectivity issues on the user's device.
• Change of mind after the consultation has started.

Astrology is based on traditional beliefs and personal interpretation. Guidance provided by astrologers should not be considered a guaranteed prediction or professional legal, medical, financial, or psychological advice.

5. Incorrect Information

Users are responsible for providing accurate information, including:

• Name
• Date of Birth
• Time of Birth
• Place of Birth

AstroSchool shall not be responsible for inaccurate guidance resulting from incorrect or incomplete information submitted by the user.

6. Duplicate Payments

If your account is charged more than once for the same consultation, please contact our support team with your transaction details. After verification, the excess amount will be refunded using the original payment method or another suitable refund method.

7. Refund Processing Time

Once approved, refunds are generally processed within 7–10 business days, depending on your bank or payment provider. Processing times may vary based on the payment gateway or financial institution.

8. Wallet Credits (If Applicable)

If AstroSchool offers wallet credits in the future, approved refunds may be credited to your wallet or returned to your original payment method, depending on the nature of the transaction and applicable policies.

9. Platform Cancellation

AstroSchool reserves the right to cancel or reschedule any consultation due to:

• Technical issues
• Astrologer unavailability
• Unexpected operational circumstances
• Suspected fraudulent activity

If a consultation is cancelled by AstroSchool before it begins, the user will be eligible for an appropriate refund or rescheduling option.

10. Contact Us

For any refund or cancellation requests, please contact our support team:

AstroSchool
Email: support@astroschool.in

Please include:

• Registered Name
• Email Address
• Transaction ID
• Date of Consultation
• Brief description of your concern